Effective: October 9, 2026
These SMS Terms explain how text messages from Urge Interactive, LLC (“Urge Interactive,” “we,” “us,” or “our”) work, and how to stop them. They apply to the Urge Interactive Text Messages program.
Program name
Urge Interactive Text Messages
Who sends the messages
Messages come from Urge Interactive, LLC, a marketing agency for medical and aesthetic practices at 7906 Santa Monica Blvd., Suite 201, West Hollywood, CA 90046. Our text line is (310) 496-8471. If we add or change a sending number, the first message from it will say it is from Urge Interactive.
What we text
- Replies. When you text our business line, we reply to your message. This is the only kind of text we send today.
- Follow-ups on your inquiry. If you agree, we may follow up by text after you contact us about our services, a consultation or an audit.
- Appointment and meeting reminders. If you agree, we may send reminders and changes for consultations, calls and meetings you have scheduled with us.
- Account notices for clients. If you agree, clients may receive notices about their projects and accounts.
- Marketing messages. Only if you separately agree to marketing texts, we may send news about our services, offers, events and promotions.
We send follow-ups, reminders and notices only to people who agreed to receive them, and marketing messages only to people who separately agreed to receive marketing.
How you agree
You agree to receive texts by texting us first, by telling us during a call or meeting that you want texts, or, once our website forms offer it, by checking the optional, unchecked text message box on a form. Your agreement covers texts from Urge Interactive only.
Agreeing to receive texts is not required to buy any goods or services from us, to send a form, or to work with us. You can contact us by phone, email or chat instead.
Message frequency
Message frequency varies. It depends on your conversation with us, the meetings you schedule, and, if you opted in to marketing, our current offers. We aim to keep marketing texts to no more than a few a month, and we send them only between 8 a.m. and 8 p.m. in your time zone.
Costs
Message and data rates may apply. We do not charge for our texts, but your mobile carrier’s normal messaging and data rates apply to messages you send and receive. Check with your carrier for details about your plan.
How to stop texts
Reply STOP to any text from us to stop all texts. We also accept QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, and any other reply that clearly asks us to stop. You can also stop texts by emailing info@urgeinteractive.com or calling (888) 348-3113.
After you opt out, we may send one final text confirming that you will not receive more texts. We will not send that confirmation if you opted out by email or phone and we have no reason to text you. We will honor your request promptly, and always within 10 business days. If you were receiving more than one kind of text, our confirmation may ask whether you want to stop all of them. If you do not answer, we will stop all texts that need your agreement.
To start receiving texts again, reply START or UNSTOP, or contact us.
How to get help
Reply HELP to any text for help. You can also email info@urgeinteractive.com or call (888) 348-3113.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and device, and messages may be delayed or not delivered for reasons outside our control.
Who can take part
The program is open to people 18 or older who are the account holder or an authorized user of the mobile number they give us, with a mobile number in the United States. If you change or give up your mobile number, please text STOP from that number first or tell us, so we do not text the new owner of the number.
Privacy
We use your mobile number and messages as described in our Privacy Policy.
We do not sell, rent, share or otherwise give your mobile phone number, text message opt-in or text message consent to any third party or affiliate for their marketing or promotional purposes. Our texting provider and other service providers receive this information only to deliver messages and run this program for us.
Please do not text us health information about yourself or any patient.
Sample messages
These examples show what our texts look like.
- Opt-in confirmation: “Urge Interactive: You’re signed up for texts about your inquiry and meetings. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
- Help reply: “Urge Interactive: For help, email info@urgeinteractive.com or call (888) 348-3113. Msg & data rates may apply. Reply STOP to opt out.”
- Opt-out confirmation: “Urge Interactive: You’re unsubscribed and won’t get more texts from us. Reply START to sign up again.”
- Reminder: “Urge Interactive: Reminder, your strategy call is tomorrow at 10:00 AM PT. Reply STOP to opt out.”
Changes to these terms
We may update these SMS Terms. When we do, we will post the new version on this page and change the date at the top. If we make a material change to the kinds of texts we send, we will ask for your agreement again where the law requires it.
Contact
Urge Interactive, LLC 7906 Santa Monica Blvd., Suite 201 West Hollywood, CA 90046 Email: info@urgeinteractive.com Phone (toll-free): (888) 348-3113 Text: (310) 496-8471
Signing up for services, billing and cancellation are covered by our Terms of Service.
