This Privacy Policy governs the manner in which Urge Interactive, LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.urgeinteractive.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Urge Interactive, LLC.
Personal identification information
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Urge Interactive, LLC collects and uses Users personal information for the following purposes:
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve client service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Microsoft Clarity and Advertising
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Google Analytics
We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to ours. This information is used to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with any personally identifiable information. Google’s ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Meta Pixel
We may use Meta Pixel (formerly Facebook Pixel) to track user behavior on our website and deliver targeted advertisements on Facebook, Instagram, and other Meta services. This allows us to understand how users interact with our website and to measure the effectiveness of our advertising. Data collected is anonymous to us and does not personally identify you, but it may be connected to your Meta profile according to Meta’s data policy. You can adjust your ad preferences directly through your Meta account.
Forms and Live Chat
When you use our contact forms or live chat features, we collect the information you provide such as your name, email address, phone number, and any message you submit. This information is used solely for customer service, sales inquiries, or support purposes and is never shared outside of Urge Interactive without your consent.
Payments and Billing Information
When you purchase services through our website, your payment information is processed securely through third-party providers such as Authorize.net, PayPal and Stripe. We do not store your full credit card details on our servers. All payment transactions are encrypted and handled in compliance with PCI-DSS standards.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site, analyze site usage, and assist with marketing efforts. By using our site, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings at any time.
Changes to this privacy policy
Urge Interactive, LLC has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Urge Interactive, LLC
7906 Santa Monica Blvd., STE 201
West Hollywood, CA 90046
This document was last updated on April 10, 2025.